Privacy Policy
Effective Date: March 2026 · Applies to: kbrlifecarehospitals.com
At KBR Life Care Hospitals, your privacy matters to us. This policy describes how we handle your personal and health information in compliance with the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). If you have any questions, please contact us at kbrlch.2020@gmail.com.
Contents
1. Introduction
KBR Life Care Hospitals (operated by KBR Trinity Private Limited, hereinafter referred to as "KBR", "we", "our", or "us") is committed to protecting the privacy and confidentiality of all information shared with us through this website (kbrlifecarehospitals.com) or during the course of your care at our facility.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights with respect to that information. It applies to all visitors, patients, and individuals who interact with our website or services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect the following categories of information:
Personal Information
Name, age, gender, date of birth, contact number, email address, and postal address, collected when you book an appointment, fill a contact form, or register as a patient.
Sensitive Personal Data or Information (SPDI)
As defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, this includes: medical history, diagnosis, prescriptions, test results, treatment details, health insurance information, and any other health-related data provided to us in the course of your care.
Usage Data
When you visit our website, we may automatically collect non-personally identifiable information such as browser type, device type, IP address, pages visited, and time spent on the site. This data is used solely for improving our website experience.
Communication Records
Any messages, queries, or feedback you submit through our contact forms or email.
3. How We Use Your Information
We use the information we collect for the following purposes:
Medical Care & Treatment
To schedule appointments, coordinate your care, communicate with your treating doctors, and provide appropriate medical services.
Administrative & Operational Purposes
To manage hospital records, process billing and insurance claims, conduct internal audits, and ensure smooth operations.
Communication
To send appointment reminders, follow-up information, and respond to your queries. We do not send unsolicited marketing communications.
Legal & Regulatory Compliance
To comply with applicable laws, regulations, court orders, and government requirements including those under the Clinical Establishments Act and applicable health regulations.
Quality Improvement
To analyse service quality, improve clinical practices, and enhance the patient experience, using anonymised or aggregated data where possible.
We will not use your information for any purpose not stated in this Policy without obtaining your prior consent.
5. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal and health information from unauthorised access, loss, misuse, or disclosure. These include:
- Restricted access to patient records on a need-to-know basis
- Secure storage of physical and digital records
- Staff training on patient confidentiality and data protection
While we take all reasonable precautions, no method of data transmission or storage is completely secure. We cannot guarantee absolute security and disclaim liability for breaches that are beyond our reasonable control.
If you believe your information has been compromised, please contact our Grievance Officer immediately.
6. Data Retention
We retain your personal and medical information for as long as required by applicable law and for legitimate operational purposes. Medical records are retained as per the guidelines prescribed under the Clinical Establishments Act and related regulations.
When information is no longer required, it is securely deleted or anonymised.
7. Your Rights
As a patient or website user, you have the following rights with respect to your personal information:
Right to Access
You may request a copy of the personal or medical information we hold about you. Medical record requests should be submitted in writing with valid government-issued photo identification.
Right to Correction
If any information we hold about you is inaccurate or incomplete, you may request a correction.
Right to Withdrawal of Consent
Where processing is based on your consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Right to Grievance Redressal
You may raise a complaint with our Grievance Officer if you believe your privacy rights have been violated.
To exercise any of these rights, please contact our Grievance Officer as detailed in Section 10.
9. Children's Privacy
We provide medical care to patients of all ages, including minors. For patients under 18 years of age, personal and medical information is collected with the consent of a parent or legal guardian, who is responsible for the accuracy of information provided.
Our website is not directed at children for any independent data collection, and we do not knowingly collect personal information from minors through our website without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated policy will be published on this page with a revised effective date.
We encourage you to review this Policy periodically. Continued use of our website after changes are published constitutes your acceptance of the updated Policy.
11. Grievance Officer & Contact
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of our Grievance Officer are as follows:
Grievance Officer
KBR Life Care Hospitals Near Hanuman Temple, Opposite New Collectorate Office Sangareddy, Telangana – 502 001
Email: kbrlch.2020@gmail.com Phone: +91 9703937700 Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt, in accordance with applicable law.
This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising in connection with this Policy shall be subject to the jurisdiction of the courts of Sangareddy, Telangana.
Questions about this policy? Contact us or see our Terms & Conditions.